Shipping & Returns Policy
SHIPPING
Australia-wide Shipping Charges
Free standard shipping on orders of $99 AUD or more.
Flat rate of $15 on orders below $99 AUD for standard shipping.
Flat rate of $25 on all orders for express shipping.
International Shipping Charges
Currently only provide international shipping to New Zealand.
Flat rate of $30 on all orders for standard shipping.
Deliveries
Orders will be processed and dispatched within 3 - 5 business days for small orders. Delivery will usually be 2 - 8 business days for domestic standard shipping and 1 - 4 business days for domestic express shipping. Delivery to New Zealand will usually be 6 - 27 business days. However, delays may occur due to situations that beyond our control and the impact of COVID-19.
You will receive an email with tracking details once your order is dispatched.
Bulk orders please feel free to contact us for more details.
Local Pick Up
Local pick up is available at Emporium Melbourne (weekends only), Box Hill Central and Eastland Shopping Centre.
Please select your preferred local pick up location at checkout. Once your order is confirmed, it will be prepared and ready for pick up within 2 - 4 business days. Once your order is ready for pick up, you will receive an email with pick up instructions.
RETURNS, REFUNDS AND EXCHANGES
Each item is carefully inspected and packed before shipping. Please inspect your order carefully once you have received it.
Please feel free to contact us within 2 days if you have any issues with your order, starting from the day your order has delivered.
Change Of Mind / Customised Products
Unfortunately, we do not offer exchange, refund or credit for change of mind or customised products.
Sale Products
Unfortunately, we do not offer exchange, refund or credit on sale products.
DISCLAIMER
Each item is handmade in small batches and will have minor difference from pieces to pieces. Minor imperfections (e.g. wet spots, frosting, etc) will occur due to the nature of the wax. Due to the nature of handmade items, difference between the product you received and the picture on our website is expected.
All of the above circumstances will not be considered as fault and we will not offer exchange, refund or credit.